Hospivet

After appointment FAQs

We hope you had a good experience at Hospivet. Below are answers to some commonly asked questions from other clients of Hospivet:

WILL I RECEIVE CONSULTATION NOTES?

Unfortunately, no. Most the vets in Tijuana, including Hospivet, do not provide consultation notes. So if your pet got a surgery or procedure at Hospivet there will not be any document describing the surgery/procedure, etc.

Here’s what you can expect to receive:
- Xray images
- MRI or CT Scan images
- Ultrasound images
- Echocardiogram images
- Lab results
- Prescription information
- After care instructions

WHEN SHOULD I EXPECT TO RECEIVE MY LAB RESULTS?

Please note that consultation or lab results might be in Spanish. If you need help translating the documents, Google Translate and Chat GPT are great tools. You can also reach out to the vet for translation assistance.

Vet services and result wait times (all results digital in your email - check your spam folder too):

Blood work - 1-2 days

Xrays - 1-2 days

Ultrasound - 4 days

Echocardiogram - 4 days

Urinalysis - 2 days

Pathology - 2-3 weeks

Cytology - 1 week

Fungal, bacterial, urine culture - 1 week

T4 thyroid test - 3 days

Cushings test - 1 week

MRI or CT Scan - 2-5 days

*IMPORTANT NOTE: If you paid for one of these services and are now waiting longer than you should be for the results, first reach out to Hospivet directly (contact info below). If they don’t respond within 24 hours, let a MexiVet team member know so we can help get those results for you: 1-619-782-4747

Vet services with NO physical/digital copies:

Skin scrape - verbal results during appointment, you will not get copies, in-house diagnostics only

HOW CAN I GET IN TOUCH WITH hospivet?

Updates from Hospivet

If a Hospivet team member said you’d get an update, and you still have not received a call or text, we encourage you to reach out to them directly. If you called and/or texted and can’t get through, let a MexiVet team member know ASAP so we can help you during their business hours.

Hospital contact info

The best way to get in touch with this hospital is to text them on WhatsApp or call them:

+52 664-683-6650 — phone calls only

+52 664-207-8616 — phone calls only

+52 664-787-0253 — WhatsApp line for texting or phone calls

Hospivet@outlook.com — Email

*NOTE: Some of the team at Hospivet speaks English. You can text or email them in English. If they respond in Spanish, simply put the text into Google translate so you can read and understand their response.

Where do i register my pet’s microchip?

There a multiple sites you can register your pet’s microchip. The leading ones seem to be Home Again and AKC Reunite. Feel free to reach out to a MexiVet team member if you’re having any trouble getting the microchip registered, we can help!

DO I NEED A FOLLOW UP APPOINTMENT?

If you had an appointment and your pet is not getting better or the treatment does not seem to be working, please reach out to the hospital directly through either WhatsApp, text, phone call, or email. Send them a summary of how your pet is doing and if relevant, send pictures too. They might be able to adjust the treatment and send a medication delivery with a MexiVet driver. Ask about that!

If Hospivet doesn’t respond within 24 hours, let a MexiVet team member know ASAP so we can help you determine the next steps: 1-619-782-4747